Frequently asked questions
What is the return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
This also applies for exchanges, please visit our Returns Policy page for a more in-depth breakdown of our refund and returns policy.
What is your shipping policy?
For a more detailed breakdown please visit our shipping policy
★ Processing time
All items are made to order. Please allow 3–5 working days for us to make and dispatch your order. If you need your order by a specific date, feel free to contact us and we’ll do our best to help.
We offer FREE uk 24 hour tracked shipping when you spend £50 or more & FREE international tracked shipping when you spend £85 or more
★ UK shipping
★ FREE Second Class shipping (untracked)
★ Express and/or tracked shipping
Estimated delivery: 3–5 working days after dispatch
upgrades are available at checkout
For full details, please see our Shipping Policy page.
★ International shipping
★ USA
All items send to the USA come with a tracking number and the tariff cost is added to your order, you will see this as "Duties" at checkout.
Please note that state taxes may still apply.
★ Germany, France, Italy, Ireland, Netherlands and Malta
All items sent to the countries listed above come with a tracking number, all taxes are included in listing price and any import duties are added on at checkout, you will see this as "Duties"
★ Everywhere Else
Any countries not listed have a choice between Standard Shipping (Untracked) OR Tracked International.
The buyer will be responsible for any duties or taxes upon delivery. Please make sure you are aware of how much this will be, if any, before placing your order.
★ Eco-Friendly Packaging:
We are proud to use packaging that is recyclable, compostable, or made from recycled materials. Your order will arrive in a white padded envelope or purple poly mailer, along with a thank you card and a free sticker.